Return Policy - UTV Spectre

No Restock Fees

If your order arrives and it is not right, we will fix it. This is 100% Guaranteed. If it Doesn’t fit or you are not just happy with it? You can return any new, unused and unaltered item within 90 days of delivery of your item. We will make a full refund to your original payment method.

Refund Policy

Returned products must be in new, unused condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by UTV Spectre (usually within 24 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original payment method. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account.
You are responsible for all shipping costs associated with getting your order back to us.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact us if you are unsure of sizing or application for any items prior to placing your order and we will be happy to help you narrow it down!
Items should not be shipped back to the manufacturer; all returns should be made to UTV spectre.

Order Cancellation / Modifications

If you change your mind, act quickly! We turn around and process orders extremely quickly.
Orders can be modified or cancelled only while their status is labeled “Order Received.” Once an order has a status of “Order Processed,” it cannot be cancelled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.

Used or Damaged Merchandise

Any merchandise which has been “taken out for a ride” is considered used and cannot be returned. We encourage you to try your helmet on indoors before heading out for a ride.
Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.
Platforms such as Craigslist, eBay and other online forums are excellent resources if you have a used item you do not want that can no longer be returned to UTV spectre

Helmets and Other Apparels

Apparel items must be packed in their original packaging (or equivalent plastic bag protection) and include all original tags. The plastic bag protects the item from the cardboard. Items packaged without this protection most likely will arrive scuffed and will be returned to the customer.
Helmets must be shipped back as they were received in their original helmet bag, box and include all original paperwork and accessories.
Un-used items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 25% of the merchandise cost based on the availability of those missing or damaged components.

Electronics, Hard Parts, Tools, Tires

Electronic which has been removed from packaging or manufacturer seal broken is non-returnable.
Any part which has been installed or shows signs of attempting to be installed on a vehicle is non-returnable.
Any Tool or Chemical that has been opened or seal broken is non-returnable.
Open box items for which the packaging has been destroyed are not returnable.

International Returns

International shipments should be marked as a “Merchandise Return” with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
Any items shipped COD or having additional brokerage fees that are charged to UTV Spectre upon delivery will be rejected.

Defects

Each manufacturer has its own warranty policy. UTV spectre will assist customers with their warranty; however we do not provide any direct warranty on any item sold.

Warranty Returns

Most manufacturers offer an additional warranty period which covers against merchandise defects. To determine warranty requirements for a specific item, please contact the manufacturer or contact us for assistance.
Please note warranty processing may take 4-8 weeks and will be subject to the individual manufacturer’s policies and discretion. Manufacturer warranties do not cover defects determined to be caused by normal wear or due to customer negligence.

Damaged Items

Let us know immediately if any items on your order arrives damaged. Please keep all original shipping containers and take pictures if possible. Damaged item claims are handled through the shipping carrier. We will assist our customers in these claims. We only ask that customers be patient as sometimes this process can take longer than any of us would like!